Bye-bye, mouse. Hello, mind control
New interface methods will revolutionise how we interact with computers
By Maria Korolov | Network World US | Published: 17:58, 28 November 12
When workplace computers moved beyond command-line interfaces to the mouse-and-windows-based graphical user interface, that was a major advance in usability. And the command line itself was a big improvement over the punch cards and tape that came before. We're now entering a new era of user interface design, with companies experimenting with everything from touch and voice to gestures and even direct mind control.
Companies are having success setting up intelligent agents that understand spoken language in limited contexts, for example, banking and telecom call centers. “Hannah, for instance, for [UK's] M&S Bank, knows all about their credit cards, loans, and other financial service products," says Chris Ezekiel, CEO of Creative Virtual. For companies that deploy virtual assistants like Hannah, the goal is to answer questions that normally are handled by human staff. According to Ezekiel, these virtual agents typically average 20 to 30 percent success rates, and the systems are continuously updated to learn from previous encounters so that they can handle more queries.